Shipping policy

Last Updated: April 22, 2026

Shipping Policy

Processing Time

All orders require 24–48 hours for processing prior to shipment.

Shipping Within Canada Only

We currently ship within Canada only. Due to dealer agreements, we do not ship outside of Canada.

Shipping Method

Orders are shipped via UPS Standard. Gates & Boards reserves the right to use an alternative carrier depending on the delivery location or operational needs.

Delivery Estimates

Please allow up to 14 business days for delivery. Delivery times are estimates only and are not guaranteed.

Gates & Boards is not responsible for delays caused by the shipping carrier or external factors.

Tracking Information

Tracking information will be sent to the email address provided at checkout. This is an automated message and may appear in your spam/junk folder.

Delivery Method

We do not “safe drop” packages. Delivery attempts and procedures are handled by the carrier (e.g., UPS) and may include:

  • Redelivery attempts
  • Holding the package at a local access point for pickup

Please refer to your tracking information for the most accurate delivery updates.

Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for lost or delayed shipments due to incorrect addresses.

Lost or Delayed Shipments

If your package is lost or significantly delayed:

  • You must contact us within 7 days of the expected delivery date
  • We will initiate an investigation with the carrier
  • Resolution timelines are subject to the carrier’s claims process

We are not responsible for packages marked as delivered by the carrier. However, we will assist in filing a claim where applicable.

Shipping Restrictions

  • We do not ship to mail forwarding services - orders sent to forwarding addresses will be cancelled and refunded back to original method of payment.
  • We do not ship outside of Canada
  • Orders cannot be modified after purchase. If you need to update your shipping address, your order must be cancelled and placed again with the correct details. 

Returns & Refunds Policy

How to Request a Return

All return requests must be submitted by email to:

info@gatesandboards.com

Please include:

  • Your order/invoice
  • Reason for return

Our team will respond within approximately 48 hours. If approved, you will receive:

  • A Return Authorization (RA) number
  • Return instructions

Return Window

Eligible items may be returned within 14 days of delivery (starting from the confirmed delivery date).

  • Only regular priced items are eligible for return
  • All sale items are final sale and are not eligible for return, refund, or exchange

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, unwashed
  • Must be in original packaging with tags attached
  • Must include all original components
  • Proof of purchase is required

Important: Ski and snowboard equipment that has been mounted (removed from packaging or had bindings installed) is final sale and not eligible for return.

Return Shipping

  • Return shipping costs are the customer’s responsibility
  • If approved, a return label will be provided
  • Return shipping costs will be deducted from your refund after inspection

Items Damaged During Shipping

If your order arrives damaged:

  • You must notify us within 7 days of delivery
  • You must provide photo evidence of both the product and packaging
  • We will provide a return shipping label
  • A refund will be issued once the item is returned and inspected

Photo documentation is required so we can submit a claim with the shipping carrier.

Defective Products (After Use)

If a product becomes defective during normal use:

  • Defect determination is made by the manufacturer/brand, not Gates & Boards
  • Depending on the brand’s process, we will either:
    • Assist you with a warranty claim, or
    • Direct you to the manufacturer

Warranty policies and timelines vary by brand.

Returns That Do Not Meet Conditions

If returned items are:

  • Used
  • Damaged
  • Missing packaging, tags, or components

We reserve the right to:

  • Refuse the return, or
  • Apply a restocking fee

Non-Returnable Items

The following items are not eligible for return unless required by law:

  • Sale or clearance items
  • Underwear
  • Items marked as final sale

Contact Information

Gates & Boards
571 Bayfield Street Unit #2
Barrie, ON L4M 4Z9
Email: info@gatesandboards.com